FAQs

  • What should you do if you notice damage to your board when it's delivered?
  • ​ ​Contact us directly so we can personally take care of the issue for you. Support@BrownCastleGames.com
  • How do I claim my custom crystal centerpiece?
  • ​If you didn't provide an image at purchase, or purchased our board on a different website, Register your board here and upload the image you'd like made on your center easy-out. While we make your custom centerpiece, you can get started playing with the included clear centerpiece located in the lower right pocket of your carrying bag.
  • What is the difference between the boards?
  • ​ All boards are made to tournament specifications, however the finish and coloration differs. Our Lord, Lady and Dragon boards are commonly referred to as 'beginner' boards as they are made differently to lower the cost and allow anyone to play this great game! They are hardwood with a laminate surface, while our other boards are hardwood with a smooth finished lacquered surface for faster play.
  • How many colors of discs do I need to play?
  • ​ While you will want two styles, you can choose even more, depending on the style of game you want to play and how many choices you want your players to have! Games can be played with 2, 3 or 4 players and it is common for 4 player games to be conducted in teams, hence only needing 2 styles of discs. If you want to play individual 4 player, you will need for styles of discs.
  • How should I store my board?
  • While we offer the best storage case around, you might want to keep the board out on a table to always be played, or use a wall hanger that can be found at a home improvement store.
    When in the storage case, it can also be hung, laid flat or stood straight up against a wall.

    In typical home conditions any of these methods will be fine for long term. However, keep your board away from vents where the temperature can fluctuate, in high humidity areas and out of direct sunlight for prolonged periods of time.

    If you travel with your board, be sure not to keep in in there for these reasons as well.
  • Where are your products manufactured?
  • We use sources from around the world for parts and materials and assemble boards here, in the US. Tracey boards are made by Jeremy Tracey in Canada and bundled with our BrownCastle accessories. Our game designers are located in the US and Canada and we are always happy to connect with more individuals in the game community.
  • What is your return policy?
  • Products returned in a new or unused condition, in original packaging, will receive a refund for the price paid, minus shipping costs.  Products returned by customers in a used or damaged condition may be subject to a price adjustment based on the value of any item returned for refund to reflect its current market price at BrownCastle's discretion. This does not apply to returns of defective products, if you received the wrong product, or products damaged during shipment.
  • Do you offer customization?
  • Certain products are available for customization on the product pages. If you are looking for something else or have a product idea, we are always happy to help!