FAQs

  • What should you do if you notice damage to your board when it's delivered?
  • ​Contact us directly so we can personally take care of the issue for you. You will receive compensation and/or a replacement.
  • How do I claim my custom crystal centerpiece?
  • ​If you didn't provide an image at purchase, or purchased our board on a different website, Register your board here and upload the image you'd like made on your center easy-out. While we make your custom centerpiece, you can get started playing with the included clear centerpiece located in the lower right pocket of your carrying bag.
  • Where are your products manufactured?
  • We use sources from around the world for parts and materials and assemble boards here, in the US. Tracey boards are made by Jeremy Tracey in Canada and bundled with our BrownCastle accessories. Our game designers are located in the US and Canada and we are always happy to connect with more individuals in the game community.
  • What is your return policy?
  • Products returned in a new or unused condition, in original packaging, will receive a refund for the price paid, minus shipping costs.  Products returned by customers in a used or damaged condition may be subject to a price adjustment based on the value of any item returned for refund to reflect its current market price at BrownCastle's discretion. This does not apply to returns of defective products, if you received the wrong product, or products damaged during shipment.
  • Do you customize?
  • Certain products are available for customization on the product pages. If you are looking for something else or have a product idea, we are always happy to help!